CEO

Pranav Patel

Pranav spent his childhood and entire career navigating the hospitality industry in hotel operations, management and development. As a second-generation hotelier, he helped launch a successful hotel management company that owns and operates more than a dozen limited and full service hotels. Pranav dreams of traveling the world one day in search of his perfect upgrade, but for now, his preferred VIP perks include suite upgrades and free WiFi, though he can't resist the already complimentary cinnamon rolls at a Holiday Inn Express breakfast buffet!

VP, Global Sales

Lindsay Burch-Poss

Over the past 15 years, Lindsay has taken on a variety of leadership roles within the hospitality industry ranging from Director of Sales & Marketing to General Manager. As a DOS, Lindsay led four IHG properties to significant growth in RevPar by focusing on the corporate traveler. Her sales career began in Southwest Michigan, where she became Enterprise Rent-A-Car’s youngest Corporate Account Manager in the United States. Having spent a year working and traveling through Central America, she recognizes the need for VIP status, and seeks upgrades whenever possible. Her favorite upgrade is the always-complimentary room service at Hotel Indigo!

Market Manager

Rishi Madhav

Rishi is an avid world traveler and enjoys touring international destinations, having visited France, England, India, Belgium, Costa Rica, Mexico, Canada, and South Africa over the last decade. This passion for travel is evident in Rishi's work at HotelUpgrade, where he has become an expert in helping hotels maximize and optimize upgrades for clients. Rishi’s favorite upgrades are complimentary food and beverage, plus a suite upgrade at the Hard Rock Hotel in San Diego!

Business Development

Brad Bigby

Brad is a winter sports enthusiast and enjoys traveling to indulge in his skiing habits. His favorite ski destinations are British Columbia, France and Austria. He recently received his BBA in Finance from the University of New Mexico. Brad's favorite upgrades have been complimentary ski tuning and a suite upgrade at the Westin Whistler.